Refund & Cancellation Policy

1. Overview & Service Applicability

Net Latticecore Consulting delivers specialized professional programming consulting, codebase audits, and architecture advisory services. Because our engagements involve dedicated allocation of senior engineering personnel and custom technical analysis, refunds and cancellations are governed by the specific guidelines detailed below and formal Statement of Work (SOW) terms.

2. Deposit & Milestone Invoicing

Standard fixed-scope engagements (such as the Comprehensive Codebase Diagnostic) require a 50% initial commitment deposit prior to repository ingestion and engineering time allocation. The remaining 50% balance is invoiced upon delivery of the final Technical Debt Scorecard and executive walkthrough.

3. Cancellation & Rescheduling Conditions

• Prior to Work Commencement: If Client requests cancellation at least five (5) business days before the scheduled repository ingestion date, the initial deposit is eligible for a full refund minus a 5% administrative and transaction fee.
• Work Already Commenced: Once static analysis tooling is configured and repository inspection has begun, deposits become non-refundable to cover expended engineering hours.
• Rescheduling: Clients may reschedule scheduled technical interviews or review workshops with at least two (2) business days' advance notice without incurring penalties.
• Missed Sessions / No-Shows: Scheduled technical pairing sessions missed without prior notice will be deducted from the contracted advisory hours.

4. Conditions for Partial or Full Refunds

If Net Latticecore is unable to complete contracted audit deliverables due to unforeseen consultant unavailability or operational disruption, Client shall receive a pro-rata refund corresponding to unfulfilled milestone deliverables within fourteen (14) calendar days.

5. Non-Refundable Items & Services

• Completed technical diagnostic reports, dependency graphs, and refactoring roadmaps already delivered to Client.
• Expended pair-programming or advisory sprint hours delivered under executed weekly retainers.
• Third-party static analysis or profiling tooling licenses purchased specifically for a client's dedicated audit environment at client's request.

6. Refund Request Procedure & Processing Timeline

To request an engagement cancellation or submit a refund inquiry, the designated client sponsor must send a written notice including the SOW reference number to info@net-latticecore.click.

• Review Window: Our administrative team reviews refund requests within three (3) business days of receipt.
• Processing Time: Approved refunds will be credited to the original payment method (bank wire transfer or corporate card) within seven (7) to ten (10) business days.

7. Inquiries & Billing Support

For billing clarifications, deposit confirmations, or cancellation requests:

Net Latticecore Consulting
Mingxuan Huang, No.102, Sec 2, Heping St, Sanchong District, New Taipei City, 241
Telephone: 0283245601
Email: info@net-latticecore.click